Conflict management

Work related violence is a complex risk to manage. Variables such as job role, activities being performed, the working environment and the nature of staff interactions with customers and service users all need to be considered when devising a strategy to manage the risks. 

Safe outcomes will rarely be achieved through a single control measure, however used as part of a multi-element strategy that addresses the root causes of conflict, training can make a significant difference to staff awareness, confidence and safety. Visit the team at Health & Safety North to formulate your learning strategy.

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