
Kelly Rose
Editor
Kelly Rose
Editor
Cleanliness is critical when it comes to protecting your brand. It impacts your customers’ experience and perceptions, affects their loyalty, and influences what they tell friends and family. That’s why it’s important to consistently deliver a clean, fresh and healthy environment.
Did you know that ninety per cent of travellers avoid hotels labelled as ‘dirty’ and a single negative online review can cost a hotel over 30 customers? In addition, 80 per cent of travellers are concerned about finding bed bugs in a hotel and 12 per cent of travellers have altered or cancelled trips due to concerns about bed bugs.
Ecolab recently held a free webinar on the importance of housekeeping and delivering outstanding guest satisfaction. Ian Lamb, regional technical manager, Ecolab and Dr. Joelle F. Olson, lead entomologist, pest elimination, Ecolab talked about maintaining housekeeping standards and its impact on brand perception. They introduced steps that help to maintain a cleaner, safer and healthier housekeeping operation keeping employees, customers and guests safe and healthy. They also gave an overview of top tips to help increase guest satisfaction through improving cleanliness.
Key takeaways from the webinar were:
Additional information and resources are available on Ecolab’s website: http://en-uk.ecolab.com
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