Enhance staff communication

MySmartTask is a downloadable app, suitable for personal smartphones, which enables facilities personnel such as cleaners, engineers and security officers to quickly view their latest rosters and confirm availability for work shifts. This is said to reduce the number of calls required to finalise schedules by up to 75%.

MySmartTask operates alongside the existing SmartTask employee scheduling and remote workforce management solution. This means when rosters are created a breakdown of work planned can now be sent directly to staff via the app at the touch of a button. Employees will then have the option to accept or decline shifts with a single tap, simplifying the roster confirmation process and removing the need for time consuming telephone or email confirmation.

When combined with the fully configurable and automated SmartTask intelligent rostering module it is now possible for the system to automatically select best matched personnel based on key criteria and offer them shifts without any human intervention. As a result, administrative staff and schedulers will only need to intervene when the officers are unable to fulfil the suggested shifts.  

Paul Ridden, managing director of Skillweb, said: "MySmartTask complements our existing employee scheduling and remote workforce management solution, significantly reducing the time and administrative resource needed to liaise with employees to confirm their availability for shifts. Furthermore, one of the biggest challenges when managing a remote workforce is making field-based employees feel like a valued part of the company, so this smartphone app will help engage with staff and maintain a positive working relationship."