38% of large organisations and 16% of small businesses were hit by denial of service attacks over the last year and incidents of this kind disrupted business operations for as much as eight days, in the case of larger companies, and 10 days for smaller companies.
The best practice workshops have been developed to help organisations define and detect a major incident, take ownership and work towards a speedy resolution using the correct procedures and processes.
The Major Incident Workshop launch follows a Sysop pilot that was attended by a number of IT and other management delegates from larger blue chip as well as smaller organisations.
Analyst Gartner projects that 80% of outages impacting mission-critical services in 2015 will be caused by people and process issues.
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